xfinity installation fee waived

For self-installations, most accounts are eligible for a self-installation unless: Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Learn more about the Xfinity InternetSelf-Install Kit by reading on. I would like to get the installation fee of $***. The $90 installation fee was required whether I chose to use my own modem or to lease one from Comcast. But the bottom line is that I was told by two different Comcast reps that there would be no fee and now I am charged $100. Archived post. No help. Xfinity has now charged me, and the new people I am talking to seem like they won't help a single bit. Each Self-Install Kit includes everything youll need to set up your devices quickly and easily and activate your services. Instead, type "Xfinity Support" there- As you are typing a drop-down list appears. Usually a great Web surfing experience at 6-10 Mbps. 24/7 sportscoverage. From modem and router rental charges to early internet cancellation fees, weve outlined exactly what these expenses are for each provider. I called customer service and the technician did not notate that the fee was to be waived on the call. It's not the primary way they make monetary. You dont have to wait for a technician at home anymore. To send a private message, click my name "ComastMarcos", then click "send message". I need someone to help me fix this charge. If you want a fee waived you need to talk to customer service. Any repairs, replacements or reconfigurations of the wiring in the customers home. You will be charged a fee if you do not have the SPP for repairs to your homes wiring. . When I told him that both the agent on the phone beforehand and the technician said he could, he then said that he saw no notation that the fee should be waived and that he had no way of contacting the technician. How to Avoid a Comcast Installation Fee | Techwalla Comcast told us that in these cases, a new customer would be required to talk to a Comcast agent, who would presumably ensure that the current resident is actually moving out before allowing the new customer to hook up to Comcast's network. So the customer service said that only 50 of the 100 can be waived. There are reasons that an in-home technician visit may be necessary. Your California Privacy Rights | Do Not Sell My Personal Information The monthly premium suprisingly was reduced. Let's take a closer look at the account details and see what we can help with. Youll be able to quickly activate your equipment. Official Employees are available and can be identified by their usernames, their signatures, and our avatars. I called customer service and they said I would be able to have a technician come out for free if I scheduled through the app (which I did), but then I received a message that said I would be charged if the issue wasn't with the Xfinity equipment. At least three to five feet away from the wall are television sets and/or entertainment centers. Xfinity Fees in 2023 (How Toward Combat Them) How To Cancel, Pause or Move Your Xfinity Services Internet speed makes no difference, as the fee may be charged whether you purchase 15Mbps downloads or gigabit service. How long does Comcast Internet installation take? If not, self installs are not something that are guaranteed to work successfully. The website will list the bundles, like "Double Play" or "Triple Play," that combine cable, Internet and phone service. Not all tech visits result with ampere $100 charges . For example, if our engineers need to test signal strength and connections in a home that hasn't been serviced in a number of years, or if the installation is more complicated for products like Gigabit Internet or there are multiple services (like home security) being installed. I was also informed that he couldn't remove the charges from my bill yet, because how the system works. Connect your Internet, Voice, and/or TV equipment to the internet and turn it on. Comcast warranties all work that is performed by our technicians for a period of 30 days wherein the customer has made no changes to their equipment or the work performed by the technician. Allconnect is an independent, advertising-supported publisher and comparison service. Visit your local Xfinity Retail Store. Xfinity Free Installation Guide | CableTV.com Best Internet Service Providers 2023 | Reviews.org Read our affiliate link policy. Xfinity installation fees: $100.00 professional installation Xfinity typically charges an $100.00 installation fee for a professional installation but it's paused in-person installations in some markets due to COVID-19. Thanks. So for this reason my services would not work until afterwards. Welcome to the Xfinity family! Want to stay connected with the latest deals? . A Comcast spokesperson provided us with five addresses in different states where Comcast's online system offers the option of a free self-install kit: When asked why free self-install kits are available for these addresses, Comcast told us, "These are all homes for sale in our footprint that previously had Comcast services.". A thin amount of glue will suffice. AT 7 pm prime time tv on 11/30/22 suddenly narrative box appears on my HD screen blocking view. The fee isn't always required. I asked and they said there was nothing more I could do and their hands were tied. Judging by that Comcast statement, you'd think there would be no installation fee when you buy your own modem and are moving into a house that already has Comcast service. Give link to web site to do so. At least you all were warned about a 100$ dollar fee. Comcast provided a statement for our story: For Internet-only customers, we offer two options that do not require an in-home tech visit. We do offer self install options, but in certain instances like yours where there wasn't an active outlet a tech is required and therefore, a fee is applied. I spent several hours on the phone over two days with multiple agents. Select "Xfinity Support" from that list, - An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. A customer can use an Xfinity self-install kit with a modem leased from Comcast, or purchase his/her own modem. I tried to do a change in address starting on July 9th and haven't the problem solved until August 23 after multiple calls, misunderstanding on Xfinity's employees side that failed to understand my need and installation rescheduling situations due that Xfinity failed to send the correct tools to pull the wires in our new home construction (in the meantime I had no internet connection). I'm sorry this happened to you, but I'm happy that you're letting us be part of your home. Wednesday, October 12th, 2022 7:21 AM Closed Installation Fee not fully waved Enter your address to view what's available near you, The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. Same here. $100 installation fee | Xfinity Community Forum You can cancel your service at any time. Pricing varies by location and availability. I tried several ways to get the self-install kit to work with no success. Joe Supan is a principal writer for Allconnect and CNET. By subscribing, you agree to receive Allconnect promotional emails. That would be wonderful if you could send out a tech for free to extend or split the coax over to the room where an outlet already exists from an ATT phone line. Once you've agreed to the fee and paid a deposit, actually getting a refund could be tricky. Whenever you have a negative experience, we want to know--we want to make it right. Does anyone have any advice on how I can avoid these fees? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Download speed Performance Starter $29.99/month* 15 Mbps Performance Plus $39.99/month* 60 Mbps Performance Pro $54.99/month* 150 Mbps Blast! This is why so many people are unhappy with this customer service. I am trying to avoid paying this fee because nothing has to be wired inside the home. The hidden Xfinity . This is why so many people are very unhappy and deceived with this customer service. In the northeast, they will not waive install. We tested this by entering addresses into Comcast's online sign-up system and going through most of the process of signing up for service. I moved services and have been an Xfinity customer for almost 10 years! Mail a cancellation request, including your first and last name, service address, account number and phone number to: Comcast Cable. The rep I spoke to to schedule a technician to come to my home distinctly told me that she would waive the $100 professional install fee because I had tried to get the service to work myself. There's a $100 charge for the following: In-Home Customer Education Customer home wire repairs, replacement, reconfigurations Broken customer equipment issues Finally they said we would need someone to come out but, if the technician determined that the problem wasn't ours, we would not be charged. Go to xfinitymobile.com/activate if you want to activate your Xfinity Mobile device. - May 15, 2018 6:14 pm UTC. Since Comcast does offer the Internet Essentials plan, which caters to seniors, it does not offer any senior discounts on its monthly plans. I didn't actually click the "Submit Order" button because I wanted to avoid credit card charges and a confusing situation with Comcast installers. . I just want to know if I will potentially be charged the $100 it takes for them to come out here because I really don't know. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Allconnect.com does not include every service provider available. Xfinity Installation Fee. How to Change or Cancel Xfinity Service | CableTV.com One of the Comcast emails I received urging me to complete my order. Lisa Iscrupe 6 min read, Tips for setting up internet and TV in an apartment, Virginia Brown 3 min read, The hidden internet fees you really pay with each provider. Visitor 3 Messages Tuesday, September 13th, 2022 3:31 PM Closed $100 installation fee So I live in an apartment complex that services are supposedly connected outside already. All prices subject to change at any time. I closed my Comcast Business account and opened a residential account because I had to close my business.

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