why is professional etiquette important pdf

If the victim is handling the attack in their own way, respect their choice. Outline a more honestyet still effectiveadvertisement for the same product or service. Whenever you see anyone resorting to these tricks, you should probably be suspicious of what theyre selling or getting you to support. Have you ever experienced or witnesses sexual harassment in a workplace or institution (e.g., at school) according to the definition and examples given in 10.2.3.2? If you witness harassment, the important thing is to act as an ally to the person being harassed. From the moment we started considering what communication skills employers desire (see 1.1.2 above) onwards throughout this guide, weve been examining aspects of professional behaviour. Bribery, which is offering something in return for an expected favour, is similarly unethical because it sidesteps normal, fair protocol for personal gain at the audiences expense. WebTo recognize the importance of proper etiquette as it relates to interviewing and business situations. Retrieved from https://www.hrpa.ca/Documents/Public/Thought-Leadership/Doing-Our-Duty.PDF, HRPA. ENL1813 Course Learning Requirement 2: Plan and deliver short, organized spoken messages and oral reports tailored to specific audiences and purposes. Establish a cause-and-effect relationship where only a correlation exists. Avoiding such false logic helps strengthen your own argument by compelling you to stay within the bounds of sound argumentative strategies such as those covered above in 8.4. Practice: Complete the checklist response activity at odds with yours which makes it Define professional behaviour according to employer, customer, coworker, and other stakeholder expectations. According to Provision 241.1 of the Code, sexual harassment means any conduct, comment, gesture or contact of a sexual nature that is likely to cause offence or humiliation to any employee, or that might, on reasonable grounds, be perceived by that employee as placing a condition of a sexual nature on employment or on any opportunity for training or promotion. When proper professional etiquette is used, all involved 4. Chapter 14: Professionalism, Etiquette, and Ethical Behaviour by Venecia Williams and Jordan Smith is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted. Email etiquette is key by both personal and Clearly there are differences of opinion between those who experience sexual harassment and those in executive positions who are responsible for the safety of their employees, and much of the confusion may have to do with how sexual harassment is defined. Dress for your next Predicting the form and direction of work role performance from the Big 5 model of personality traits. 1. This includes reading nonverbal cues so that you know: People who lack social intelligence, perhaps because they missed opportunities to develop conversational skills in their formative school years, come off as awkward in face-to-face conversation. WebProfessional etiquette is an unwritten code of conduct regarding the interactions among the members in a business setting. Identify and provide examples of eight common fallacies in persuasive speaking. In such situations, conformity is the order of the day, and breaking the dress code can be a serious infraction. Dos and Donts for bystander intervention. 16 business etiquette tips for every working professional Team Asana October 18th, 2022 6 min read Jump to section Summary Business etiquette is a type of We all interact with the printed word as though it has a personality and that personality makes positive and negative impressions upon us. When we discussed persuasive messages earlier (see 8.4), we focused on best practices without veering much into whats considered offside in the art of persuasion. Each trait contains within it a sliding scale that describes how we behave in certain situations. Maria recently started her internship at a small architecture firm with only six employees. WebWhat & Why? Retrieved from http://www.gandalfgroup.ca/downloads/2017/C-Suite%20Report%20Q4%20December%202017%20tc2.pdf, Gollom, M. (2016, March 24). Maintain a professional tone 4. If you witness sexual or other types of harassment, what should you do? All employees must familiarize themselves with their companys sexual harassment policy, which should include guidance on how to report instances of harassment. In a survey of nearly a thousand HRPA members in Ontario, 43% of women said theyve been sexually harassed in the workplace, and about four-fifths said they didnt report it to their employers (p. 12). The safe injection site advocate is a junkie himself. All employees must familiarize themselves with their companys sexual harassment policy, which should include guidance on how to report instances of harassment. Those who lack the soft skills associated with the above aspects are difficult to work with and are usually demoted or fired. Misbehaviour is rampant and is especially harmful when its harassment of a sexual nature. The loathing most people feel towards such people proves the importance of conducting ourselves otherwise. Beyond merely reading people, however, EI also requires knowing how to act, such as empathizing when someone is upseteven if theyre trying to hide it and show strengthbecause you recognize that you would be upset yourself if you were in their position (see 10.5.3.4 below for more on empathy). Albert Einstein said, We are all connected. As the world becomes more diverse, etiquette training can increase job Like those who lack social intelligence, those who lack emotional intelligence can often be difficult to work with and offensive, often without meaning to be. City of Toronto. Figure 14.1 | Five Qualities of a Successful Professional (Source: Guffey, Loewy, & Almonte 2016, p. 309). Outline a more honestyet still effectiveadvertisement for the same product or service. They wont do their best work in such a chilly climate or toxic environment. WebGood Manners Etiquette . She wonders if it is best to leave the company after her six-month internship is finished instead of staying long-term. Psychology Today. During her interview, the hiring manager emphasized that the team at the company is like a family, and they are looking for someone who would be a good fit in the companys culture. Getting your etiquette certification is an important step in working with clients & achieving your goals. This places the responsibility of behaving professionally in the workplace solely on you. Retrieved from https://www.hrpa.ca/Documents/Public/Thought-Leadership/Sexual-Assault-Harassment-Infographic.pdf, Navigator. First, think of someone who exemplifies everything you aspire to be in terms of their good behaviour in the workplace (loosely defined as anywhere someone does worknot necessarily where its compensated with money). 1. WebHigher Education eText, Digital Products & College Resources | Pearson Like social intelligence, emotional intelligence (EI) involves being a good reader of people in social contexts, being able to distinguish different emotions, and knowing what to do about them with regard to others and yourself. The Canada Labour Codes definition of sexual harassment is quite broad, but oriented more toward the perception of the person offended than the intentions of the offender. Use effective and engaging language and non-verbal behaviours (A2.2) Stating that someones argument is wrong solely because of something about them rather than about the argument itself. Though the Canada Labour Code places the responsibility of ensuring a harassment-free workplace squarely on the employer (Provision 247.3), all employees must do their part to uphold one anothers right to work free of harassment. WebWhy is professional etiquette important? Deliberately manipulating them by inciting fear or guilt is unethical. (2018b). Sexual harassment in the workplace. 87-103. Read the copy twice before sending 7. Its also important that we dont let their bad example lead us into thinking that such behaviour is right. Deliver a short presentation on dining etiquette or how to dress for success in the workplace with clear recommendations for how your audience should conduct themselves (follow Ch. Retrieved from http://www.navltd.com/wp-content/uploads/2018/03/Report-on-Publics-Perspective-of-Sexual-Harassment-in-the-Workplace.pdf, Neal, A., Yeo, G., Koy, A., & Xiao, T. (2011, January 26). Though we often hide our inner emotional statesmiling and looking happy when were feeling down, or wearing a neutral poker face to mask our excitementin professional situations, EI enables us to get a sense of what others are actually feeling despite how they appear. They typically fail to interpret correctly nonverbal cues that say Now its your turn to speak or Okay, Im done with this conversation; lets wrap it up. Its difficult to interact with such people either because they make you do all the work keeping the conversation going or dont let you speak and keep going long after you wanted it to stop, forcing you to be slightly rude in ending it abruptly. Sexual harassment in the workplace. (2017, October). After a safe resolution, follow up with the person being harassed about what you can do for them, Use false, fabricated, misrepresented, distorted or irrelevant evidence to support arguments or claims, Intentionally use unsupported, misleading, or illogical reasoning, Represent yourself as an expert (or even informed) on a subject when youre not, as in the case of , Use irrelevant appeals to divert attention from the issue at hand, Ask your audience to link your idea or proposal to emotion-driven values, motives, or goals to which it is unrelated, Deceive your audience by concealing your real purpose, your self-interest, the group you represent, or your position as an advocate of a viewpoint, Distort, hide, or misrepresent the number, scope, intensity, or undesirable features of consequences or effects, Use emotional appeals that lack a supporting basis of evidence or reasoning, Oversimplify complex, multi-layered, nuanced situations into simplistic, two-valued, either/or, polar views or choices, Pretend certainty where tentativeness and degrees of probability would be more accurate, Advocate for something that you yourself do not believe in. Journal of Organizational Behavior, 33(2), pp. No one likes to be lied to or led to believe something that isnt true. Just as we have a set of DOs for how to convince someone effectively in a decent way, we also have a set of DONTs for what not to do. Retrieved from https://www.psychologytoday.com/ca/blog/it-s-man-s-and-woman-s-world/201603/the-psychology-mansplaining, Navigator. Meeting etiquette creates a professional environment with mutual respect amongst meeting attendees. Expressing such emotions in the workplace requires the good judgment represented by the 3 Ts: By considering these 3 Ts, you can better manage the expression of your own emotions and those of the people you work with and for in the workplace. Who earns more and why? To understand the elements and characteristics of proper etiquette. This is true especially in face-to-face interactions where, unlike with written communication, you can assess audience reaction in real time and adjust your message accordingly. When we speak of professional behaviour, we mean the following aspects that generally fall under the banner of soft skills: Well consider these aspects in more detail throughout this subsection, but first well spend some time on the personality traits of successful professionals. Social graces include all the subtle behavioural niceties that make you likeable. Etiquette is a set of unwritten rules that apply to social situations, professional workplaces and relationships. Though you might think that the above guidelines wipe out most of a marketers available techniques, in fact they leave plenty of room for creative argument following the model for persuasive argument outlined in 8.4 above. (2018, March 7). PDF | The world needs better human beings to be a better place to live. Weve examined this throughout this guide in specific written applications (e.g., using a well-mannered, courteous style of writing, such as saying please when asking someone to do something; see 4.5.2.5). Maria dreads going to work when she is scheduled to work with Piyush. Retrieved from https://www.hrpa.ca/Documents/Public/Thought-Leadership/Sexual-Assault-Harassment-Infographic.pdf, McClintock, E. A. Retrieved from https://business.ku.edu/dining-etiquette, Spurk, D., & Abele, A. E. (2010, June 16). If you are invited out for a lunch by a manager, its probably not just a lunch. In rare instances, cruel, selfish, arrogant, narcissistic, or sociopathic people rise to positions of power through a combination of enablers tolerating or even rewarding their anti-social behaviour and their own lying, cheating, and bullying. WebCommunication Effective communication is a crucial aspect of professional etiquette. After all, the goal of any such argument in a professional situation is to achieve a mutually beneficial result, one where both you and your audience benefit by getting something you both want or need in a free and honest exchange. Now if I tell someone that I am shy, they do not believe Get to know the rules of proper email etiquette at work, communicate professionally, and succeed in business. For help with understanding what specific behaviours constitute sexual harassment, the City of Torontos Human Rights Offices 2017 Sexual Harassment in the Workplace guide lists the following 21 examples of offences that have been decided in court: The guide explains that any such behaviours involving professional colleagues in the physical or online workspace, as well as offsite outside of normal hours (e.g., work parties or community events), should be reported without fear of reprisal (City of Toronto, 2017, pp. 175-192. Define professional behaviour according to employer, customer, coworker, and other stakeholder expectations.

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