prep sportswear customer service

And their products are . Im at the point to where Im going to cancel my order and take my damn money back. If you browse around on the Internet, you will find several complaints against Prep Sportswear about their invisible no return policy. The customer service with this company far exceeds any I have had with any other company in a very long time. Find out how we combat fake reviews. I didn't read these reviews before I placed my order. Custom sportswear and apparel for Colleges, Schools, Teams, Greek chapters, Destinations, National and State Parks, Golf Courses, Military, and Government. See-through terry cloth golf towels. They are right.TERRIBLE AND UNPROFESSIONAL! My initial order of five items arrived with three items having a size issue. Never arrived after being advised that second part will be sent out in 5 days. Thank you! We sent you an email not to long ago asking for some more information and with a solution but we are waiting to hear back from you. Companies can ask for reviews via automatic invitations. I received immediate feedback and my request was granted without any issue!! Ordered & received 2 women's t-shirts. All of this is included in my attached document. Consumer E-Commerce Education Fashion Internet Marketplace Sports Headquarters Regions Greater Seattle Area, West Coast, Western US Founded Date 2003 Founders Chad Hartvigson Operating Status Active Last Funding Type Venture - Series Unknown Company Type For Profit Printed in America Our products are designed in the US to ensure the highest standards of quality. Date of experience: March 13, 2023 Activities and Societies: Class . Companies can ask for reviews via automatic invitations. Thank you Ashley from Prep sportswear! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. would use this site again. Become a verified brand rep for Prep Sportswear and amplify your brand's voice on Knoji. I started a chat with customer service and requested another shirt in the next size up since the sizes were inconsistent. 2023 Trustpilot, Inc. All rights reserved. I am disputing my order on credit card to get money back. I will order from them again.Thanks, Mike. Prep Sportswear continues to expand and has appeared on the Inc. 500|5000 list of fastest-growing private U.S. companies five straight years from 2009- 2013 and was recognized by Apparel Magazine . They also reimbursed my shipping. Companies can ask for reviews via automatic invitations. This is a simple sweatshirt with the college logo on the front. I ordered the wrong size of hoodie for my son and they are replacing it with the correct size, free of charge.Thank you Prep Sportswear. Today's top 3,000+ Customer Service jobs in Paris, le-de-France, France. Our 2nd Order was damaged during shipping and they immediately offered to send a replacement. Also the logo and name was ironed on. Only received 1. My response was 2 weeks later and completely automated no apology for the ridiculous delay in shipping my order. Excellent quality, quick and efficient. I wish I would have read the reviews before ordering. he LOVED it! Information provided by various external sources. I will order from them again! I was uncertain of the quality but decided to give it a chance as they could create the items I wanted to show support for my daughter and her school. Today's top 397 Remote Job jobs in Paris, le-de-France, France. I immediately texted customer service and, within 24 hrs., I received an email from Victoria. Slower than slow! Custom sportswear and apparel for Colleges, Schools, Teams, Greek chapters, Destinations, National and State Parks, Golf Courses, Military, and Government. Poor customer service. Well this sucks. I will never do business with this sham of a company and I hope no one else does either. We use dedicated people and clever technology to safeguard our platform. I ordered a hat for my son typically wears a S/M in every hat. I received a replacement shirt in speedy fashion. We asked to exchange it for a large and the company refused based on the ridiculous position that the item was "custom". Revdex's aim is to improve the connection between consumers and businesses. error, unfortunatelyAs an apology for our delay, we refunded the customer 25% of their merchandise total plus the shipping chargeThe customer received the order on the 29th of December, We do state at the bottom of the school store that this store is not affiliated with, sponsored or endorsed by *** *** ***You have the ability to pick from an assortment of product colorsDesign colors may not be identical to that of official licensed merchandiseAll products in this They do have a funny smell, so they will have to be washed first. you can get in a loop with a chat robot if you have the inclination to be frustrated and angered. STAY AWAY!!!! This was the first time I had ordered an item through this company, and based on their impressive customer service, it won't be the last. Thank you for renewing my faith in on-line mail orders!I should have updated this sooner but, I just anted to add that my second shipment was delivered just fine!My sweatpants and shirt are safe and sound with me and they are beautiful. It goes against our guidelines to offer incentives for reviews. Chat with us or send us an email. If you can wait a couple of months go ahead. I will definately use this company again. $22.00 golf towels should not be see-through! Prep Sportswear is deliberating tricking their customers. There was a glitch in the system. Thank you Victoria! Hi Tom,We have contacted you through our support team. Prep Sportswear is the leading marketplace to create, design and buy personalized sportswear products including t-shirts, sweatshirts, hoodies, jackets, sport shirts, caps, and bags. This company was great to work with, and in lieu of a refund they offered to send me a thicker sweatshirt free of charge. The order was ok, everything came according to what I ordered. We apologize for the experience that you received or lack of communication. I placed my order with ease and when I noticed I needed to make a quick change to my order, I emailed them and they responded that they correction had been made. About Us; . I asked for a full refund since the items I ordered were for an event that had already passed. Prep Sportswear allows me to customize items that make great gifts for my son. I have sent 2 emails and I have not heard anything back. I definitely will use this company again. 1.0. on October 5, 2021. Here are 8 tips for writing great reviews. I did not take a photo of it yet to send to you for a replacement item because I am involved in a dispute with you. I wish I had read these reviews just like everyone else is saying. She said that to me on the phone as well. Okay, fine. Recommend this company for sports apparel. We feel that we were more than generous in offering a deep discount as well as free shipping as all of our products are custom made to the order. 7 salaries reported. ***attachment redacted from Revdex.com***, The customer placed an order in our system which we stated could be done and delivered by ChristmasUnfortunately, our production facility ran into a few issues and were not able to ship all of the "guaranteed" orders out in time for ChristmasWe do custom make all orders and there's room for 1 review US Jun 9, 2023 Coaching Gear in a pinch! Called customer service sending me replacement at no charge. Verification can help ensure real people write reviews about real companies. Update: it took a few days over 6 weeks to receive my 2 masks! Thank you for your patience and willingness to help in every way to turn my disaster into a much better experience! I received a response on 9/25 stating that there was a delay in processing orders due to production and offered my shipping cost as a refund. I really enjoyed how the company modernized their customer service. After this review I was contacted. weeks go by of emailing them with no response, first my order didnt pass the quality check, then today they said they are sold out of my item?? They sent me a message as a reply to my email stating I didnt ask to cancel my order when My Email said CANCEL THIS ORDER!! I was very happy with the service provided by Brian. Thank you Prep SportswearFromA very happy football mom (Shaye S), Second time Im writing a review because I want to make it clear DO NOT USE THIS SERVICE if you are looking for good quality customer service then this is not the company, I have been trying to contact them for the past two weeks regarding a mistake they made on my expensive order and they have yet to reply, Hi Vincent,Thank you for contacting us. We also ensure all reviews are published without moderation. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Customer Service Representative. Is it the perfect choice for your shopping cart? Find out how we combat fake reviews. The hat I ordered ran smaller than anticipated. Have constantly emailed..no response since. I have spent a ton of $$$ with this company and it will be my last dollar I spend with them. I made a mistake on my order and they made it right when it was MY fault! I received one item about two weeks after and did not receive my second for 6 weeks. They were very personable and professional. There was a mistake on the size on 3 of the shirts. This is TERRIBLE!!! Custom sportswear and apparel for Colleges, Schools, Teams, Greek chapters, Destinations, National and State Parks, Golf Courses, Military, and Government. The customer service(Victoria) was very polite, fast, and did solve my issue. I did not custom design my items. 356 reviews Claimed $$$ Sports Wear Closed 6:00 AM - 7:00 PM See hours See all 42 photos Shopping Fashion Sports Wear Prep Sportswear Write a review Add photo Location & Hours Suggest an edit Get directions Sponsored Macy's 6.8 miles away from Prep Sportswear - Customer service were more than happy to assist me. Use RevDex to, Increase visibility and credibility of your review by. Finally received but missing a couple of items. This was a test order and I'm glad it was. Anyone can write a Trustpilot review. I was greatly surprised when i receive the order and the quality was what I was hoping for. We might also ask you some details on how you tried to contact us as we could not locate any tickets with the information you provided. two of them you have been talking with one of our Agents.After the agent responded, you never responded back within that message, instead, there were new tickets created. Contact Us Customer Service Contact Us Returns FAQ My Account HOW TO REACH US: LEAVE A MESSAGE: Our goal is to respond to all inquiries during the weekdays as quickly as possible. I NEVER called her a liar. Although this company was great to work with, the quality of their product is lacking. But they sure has hell took the $143!!!!!!! Every single one of them told me that they had no way of knowing that all items on the website are custom made. Over a month later waiting for my order this company should be contacting me very apologetic explaining the delay and giving me money back! This company is so awesome!!! Excellent customer. 100% satisfied with the quality of the sweatshirts and the integrity of this company. 2022 - 2023. Ashley replied and offered to replace the shirts with the correct sizes. It was sitting in their website inventory. They really know how to take care of their customers! I am very pleased with the shirts I ordered. Outstanding Customer Service! Find a small business and support them dont buy anything from this company you wont get the product anyway. We couldn't locate any emails based on your user name here. International Business Management (IBM) is a unique trinational study programme which prepares students for an international career in a dynamic business environment during 7 semesters. In fact, one of the ladies I spoke with at Prep Sportswear told me that she understood what I was talking about. I was uncertain of the quality but decided to give it a chance as they could create the items I wanted to show support for my daughter and her school. 1 review. Great customer service. I have ordered from Prep Sportwear a few times and have never been disappointed. Hi Rachel,Thank you for contacting us. I was so happy for quick response to my problem. Prep Sportswear is the leading marketplace to create, design and buy personalized sportswear products including t-shirts, sweatshirts, hoodies, jackets, sport shirts, caps, and bags. Thank you!! I contacted support and they were very prompt to reply and to address the issue, all in less than 24 hours. For the price we paid you would think it was embroidered. I sent a message to the company. Today is 11/12/2020. Verbal battery or whatever similarphrase you usedis a huge exaggeration. We hope to earn a better score with the resolution we provided. She corresponded daily until my issue was resolved. Will never order or suggest to others about this company. Aug 20, 2020. Avoid at all costsliterally. Salary information comes from 45 data points collected directly from employees, users, and past and present job . Little did this company know that I work with many sports teams in multiple school districts. I did go ahead and refund the remaining amount. A super great quality hat, and rad design. I'm unable to find any orders with the information provided.Please email us at customerloyalty@prepsportswear.com for more information so that we can help further assist with this order.We look forward to hearing from you!Best. The "replacement order number" they sent me after the second time happened to be the same as my initial order. We provide the customers with an opportunity to browse and post the complaints and reviews I have been trying to contact this company with no response about an order placed two weeks ago. Hi Jonesra,Thank you for contacting us. I had to thenpurchase a second set of giftsNot acceptable! Involved in sports, associations and academically. I wish you would reinstate your "tall sizes". Have something to share about Prep Sportswear? Pricing is high but I wouldn't mind that if the service was decent or if production was quick. $55,000 per year. I emailed that I didnt get a confirmation number (didnt realize the card number was wrong) and got a response right away. Reviewers satisfied with Prep Sportswear most frequently mention great selection, free shipping, and high school. Our apologies if any emails sent went unanswered, our customer support team is currently experiencing a high volume of tickets. I wish I didn't. and possible options available.I look forward to hearing from you!Aliyah MPrep SportswearCustomer Service Lead. Love this company and Bria was exceptional. Cursing at them won't make it any easier when helping with your order.I have sent a message to you directly via email addressing the current status of the order. | Learn more about Alix V.'s work experience, education, connections & more by visiting their profile on LinkedIn .

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