how to find xfinity mobile account number

Where can I find the PIN? That's a terrible way to have My Account behave, but it does seems to work, for me at least. Hi @wantMobileWithoutSSN [Edited username to remove PII], XFINITY Mobile has different requirements for service than our traditional Internet, Voice, Video, and Security Services. Make sure your phone is on your cellular network and click the appropriate link below to get started. This PIN works for any number on your account, so you don't need to get one for every number. If you're a current Xfinity customer, get in touch with Xfinity's support team at the number below. The Xfinity Mobile account must be in good standing at the end of the 90-day qualifying period, which means the account cannot have a delinquent balance or be temporarily disconnected, and the customer cannot port out or disconnect their lines prior. Existing Customers. I would recommend reaching out to Mobile support to inquire more! I had the same kind of issue that was just resolved tonight with a $450 credit to my mobile account when I got a call back from a woman from the Comcast Corporate Installations Team. I am using VIEWER because I don't want to enter a unique phone or email address for each account. They do this by convincing your carrier to transfer your number to a new SIM card that they have. A prime example is two-factor authentication. Get the most out of Xfinity from Comcast by signing in to your account. Provide this to your new carrier. You can reach them by texting or calling 1 (888) 936-4968. United States mobile virtual network operators and wireless communications service providers, | Dealers | Affiliates | Vendors | IoT | Press | Content Partnership | Business Resources |. Due to inactivity, your session has expired. Just noticed that if I Edit an existing UserID, the Username I defined on the Add screen shows up twice: If one of those is blank for you, that sounds to me like a backend Comcast problem. For more information, please see our He has a wife and three kids, and spends most of his free time with them or playing tabletop games. I also got the "recipient mailbox unallocated" error message but can't find what it takes to correct it. Open the My Verizon app and tap the Settings icon. I suspect bad credit would rule you out, but good credit doesnt seem to help. Please contact Best Cellular customer service if you need help or cant find what youre looking for in our list of United States mobile virtual network operators and wireless communications service providers. Additional Information Spend 30 minutes on the phone. You should NOT have to wait even 1 day. 24/7 American customer service! We truly appreciate your business and look forward to providing you with exceptional service today. Managing your Verizon mobile line in a domestic violence situation, Generate a Number Transfer PIN in My Verizon. Nashville Superspeedway hosts a NASCAR weekend tripleheader highlighted by a sold out Ally 400 on Sunday. Yes, but your Xfinity ID is the only thing you need to remember in addition to your password. The message said: "We hope you're enjoying your service! Hi there! It will tell you that someone will get back to you within 3-5 business days. 2 Messages Tuesday, November 17th, 2020 11:00 PM Closed Adding more than 5 lines to Xfinity Mobile Account So, I have been trying to add a 6th line to my account with no success. Last four digits of your Social Security Number, date of birth and phone number. (that defeats the purpose of creating the email account in Comcast). I bought two iPhones in October to replace Google Pixels on existing XM lines. Find your Comcast account number online. After about 5 weeks there was nothing showing up in the incentive tracker. No response. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. On the webpage Trying to access your Xfinity Email account instead? @user_793642, Are you using the Xfinity Connect app, or using the email feature in the Xfinity website once logged in? He also has a YouTube channel for tech reviews and video essays. The "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. Google Fi makes it easy to get a SIM transfer PIN. In the upper right hand corner of this page I see another called "Direct Messaging" I will try that since it is the closest to what you are describing. (2) credit check, though my credit score is typically around 815, so I dont think good credit matters if you dont meet their other criteria. After my complaint was escalated the answer I got was that they run soft credit checks for preapproval in the background monthly and if I become eligible for additional lines in the future my account would show that eligibility automatically, and I should also get an email from them, so I should just wait and if Im ever eligible they will notify me. Moving your number (aka, porting out) is when you move your Verizon line of service or all of your lines of service to a different carrier. Don't give up! I went to the store that promised the gift card. No hidden fees. By selecting Accept all, you consent to our use of Cookies. I've been Google & searching for days & everyone says to use the Viewer role but no one says anything about clicking on the envelope icon & then the Activate Now button. Less $899.99 promo credit applied over 36 mos. When possible, please out to one of our Xfinity Mobile experts so that they can look into the status of that gift card for you. Your account number is created when you sign up for any Comcast service and does not change. Cart 0 Loading. Check to see if your carrier has something like the Number Lock feature that prevents it from being ported at all. One said the gift cards would be mailed 90 days after activation. Visa Prepaid Cards are mailed approximately, Click the "Direct Messaging" icon at the top of the page (looks like a text bubble), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. I hope this can be helpful, and please let us know if there's anything else we can help you with, as we are available through this platform, 24/7. Did you try logging in with the Username and sending an email? (after submitting the data) . This confirms it's OK to unlock your number. I received the check for phone value but no prepaid gift card. I had received a phone call on 1/6 saying it would be shipped within 7-14 days and the status on the incentive tracker showed shipped as of 1/12. You should accept ITIN NUMBER as T-Mobile or Verizon. 2 - Unfortunately that process is now non functional. I then called the incentive tracker phone number and a ticket was created about 12/21. It would appear that the rebates don't show up in the incentive tracker until they are processed. IN the next few days my wife and I are planning to move her existing phone over to Xfinity Mobile to join this one account and we'll share data as we did with our previous carrier. The promo was for a $300 Visa gift card (for each) to be mailed 4-6 weeks after activation. Thank goodness I spoke with the right person in tech support. Scroll down and clickComcast Business Mobile. Keep your Number Transfer PIN and Account Number safe and don't share it with anyone except the new carrier or an. Note: If your line has Number Lock on, to protect against unauthorized moves, you'll see a notice in My Verizon. After you receive the email from Assurant, it could take up to eight weeks for the status of your prepaid card to appear in the Xfinity Incentive Tracker. 0:04. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. Thank You for taking the time to post, here on the Community Forum. I can most definitely imagine the concern behind this, especially if you ordered those phones! Im so done with xfinity mobile, Im going to switch carriers. 888-936-4968 Customer service Current Wait: 8 mins (4m avg) Hours: 24 hours, 7 days; best time to call: 10:15am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! ANyone have a resolution to this issue? This error message is displayed: "Error message from mail transport server: 452 - 452 4.1.1 < > recipient mailbox unallocated. for existing accounts there's a max of 10 lines. Apple is like "huh?" Sign in . Thank goodness I spoke with the right person in tech support. She said she would help me, 10 minutes later, she hangs up on me. Tell your new carrier which Verizon lines you want to move. A new page opens with an "Activate Now" link displayed in the center. Toggle on the option for every number you want. What's involved when I move my mobile number to another carrier? . Use My Account to manage your services, pay your bill or create/manage additional users for your household. Adding a 2nd line to Xfinity Mobile account I just joined XFinity Mobile, porting my number over from another carrier and buying a new phone from them. the kept putting me on hold because I couldn't understand them. Ive completed all those. I am a new Xfinity Mobile customer, In order to switch from my existing provider I was offered a 300$ prepaid gift card. You can do this by clicking on the icon in the upper right corner of their screen and send a message to the shared handle "Xfinity Support" I want to make sure we utilize all tools available to resolve this matter. Please contact Best Cellular customer service if you need help or can't find what you're looking for in our list of United States mobile virtual network operators and wireless communications service providers. T-Mobile lags other carriers in implementing SIM transfer PINs, but they are finally catching up.. It's pretty clear to me that Xfinity is not equipped to handle the volume of responses they get to their promotions. ** If you or a loved one need to move mobile lines due to intimate partner violence or abuse, call Customer Service at 800-922-0204. We have been customers of xfinity for over 10 years. No response. I had the same runaround today 6.8.2021 and i have negotiated mvno contracts before and pretty sure that comcast cant afford to give more lines since verizon charges xfinity a per subscriber fee that they can't generate any margin on. I cant find the number to incentive tracking. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. jridder 4 mo. To send a "Peer to peer" ("Private") message you may need to: Click "Sign In"Click the "Peer to peer chat" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. I'm starting to think its false advertising. I think that's the key to getting something moving. My Verizon app: Tap Settings > Number Lock > Choose number Thanks for reaching out about needing help with this gift card. This was for the promotion that ran in October for iPhones 11 and 13. The requirements were: keep line open for over 90 days, bring your own phone, and account must be in good standing and not terminated. to stop charges for those lines. Please sign in again to continue. It takes about 30mins (not an exaggeration) just to verify the account. I've been told by customer service it's based on credit scores but my score is >800 and I still don't qualify. I see that you have been a loyal customer for 5 years! https://xfinityincentivetracker.com/contact. I understand you were supposed to receive a promotional visa offer, from when you previously signed up with our Xfinity Mobile service, and you have still not received these rewards. here. When entering an external email - the Xfinity ID is set to the external email account. https://www.xfinity.com/support/articles/acceptable-forms-of-id. I had online chats with 2 different Xfinity employees who confirmed my eligibility. Hey there! Your Xfinity ID gives you access to everything from managing your account to streaming content. I was told by someone who said they were a second tier help desk that the only time Comcast does a credit check is at the time the mobile account is opened. To qualify for a Visa Prepaid Card, customers must meet all eligibility requirements for their specific promotion. I'd be glad to ensure that this gets looked into further. Desktop Sign in and go to the Number Lock page. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Find out how to protect your account from unauthorized transfers with Number Lock. Well maybe I will give up all together. Number Transfer PINs are required by Verizon to complete a port. I changed plans in December and qualified for a $200 gift card which the agent happily said she would email to me right away. And tonight there is an extra question on the set up form - a security question. Calling or messaging Xfinity through the app is a nightmare as well. Comcast Business high-quality Voice over IP service support. To get a Number Transfer PIN - when you do decide to port - just follow these steps: AT&T also gives you several ways to get a number transfer PIN. Toggle on the numbers. We just switched 5 of our 7 lines over to xfinity from Verizon and I'm regretting it already. ComcastThomasF - I am using the VIEWER level mode. Readers like you help support Android Police. I sent a email two weeks ago. The site says that for "Existing Customers" you can have up to 10 lines. This error message is displayed: "Error message from mail transport server: 452 - 452 4.1.1 < > recipient mailbox unallocated. Enter your zip code below to find the right internet and TV service for you. Cookie Notice Is that enough for being an "existing customer"? The new carrier will contact us, move your number and disconnect your Verizon line. For starters, did you create an email by clicking on the add new user underneath the list of current users? I will have to submit a request for my research team and they will be able to locate the cards and reissue them if needed. If you didn't authorize the transfer, call the number in our message. To date I have not received it nor have I received any status update what so ever. Its just so frustrating. You will need to use a desktop browser to get a transfer PIN for Xfinity Mobile. Select an active line, so we can send you a text message with your security PIN. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. To date, I have not received the gift cards and neither shows up in the Xfinity incentive tracker. I would be happy to do some research for you, if you like? I bought 2 phones and activated them on November 11th and 14th. Finding your Account Number To find your account number, simply sign in to My Accountand your account number will appear at the top of the page next to your home address. I have been trying to get 2 mobile lines for me and my wife from Xfinity but can't complete order process because I don't have a SSN. I've been a comcast/xfinity customer for >20 years. Download the Xfinity app on your mobile phone to activate your internet in minutes. @lmacmil I am sorry to hear you are experiencing these frustrations. I already have an active Xfinity internet account and don't want to provide my SSN to sign up for mobile. Get the most out of Xfinity from Comcast by signing in to your account. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Since your issue is more specific and regarding the status of a gift card, I would recommend contacting our Xfinity Mobile team directly. You can expect your Prepaid Card This may take seven to 10 business days from when you shipped your old phone. When you login, there will be an option to add recovery contact info, but you may also select "Ask me later" and bypass this option. You can contact our Xfinity Mobile support center via any of the following methods for account specific issues: SMS Text Message: 1 (888) 936-4968. My Verizon website: Before you can move a number to another device or carrier, be sure Number Lock is turned off. Comcast will review and promptly respond to all submissions, https://www.xfinity.com/mobile/support/article/how-to-add-a-line. @lmacmil I see the rebate in the incentive tracker now. I also would not have joined Xfinity Mobile if I'd known this up front. Phone: 1 (888) 936-4968. I wish they would publish the answer to these problems We need to hear from @ComcastSPAAbuse on this. If i would have known i would have never made the switch from Verizon. I have attached their contact information below. Note: Your Verizon account stays open until your last line's been moved and final bill issued. Xfinity Mobile ( 888) 936-4968 Find out more info or access your Xfinity Mobile account by calling an Xfinity Mobile specialist. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. Its just so frustrating. Write it down and provide it to the new carrier. Respond to the security authorization code we send you. The Username is created but the Xfinity ID is blank. I know I'll need to get her phone unlocked and we'll have to port the number- is it best to go into an XFinity Mobile store to get a SIM and to port that number over and make sure it is added to my account, or does it work just as easily to request a SIM online to be mailed and just do that all ourselves at home when we are ready? to begin. 1 Message Thursday, August 12th, 2021 11:39 AM Closed Xfinity Mobile without SSN I have been trying to get 2 mobile lines for me and my wife from Xfinity but can't complete order process because I don't have a SSN. For assistance with this matter, please give us a call at 1 (888) 936-4968 or chat online at https://comca.st/3quXzcg and one of our experts will be happy to look into this for you! If you move your last phone line, you must also cancel any connected device lines (i.e., smartwatch, tablet, hotspot, etc.) (I waited about 40 minutes for the callback.) Switch Now https://xfinityincentivetracker.com/contact. Caleb is a full-time writer who spends most of his time covering mobile devices and consumer tech. Where can . Follow the steps found You will need to follow the instructions found to port your Google Voice number out to another carrier. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Our Recommended. It has been 16+ weeks since purchase and 12+ weeks since activation. Thank goodness I spoke with the right person in tech support.". After you create the new User in the Viewer role with a new Username, log out of your primary account. Find your Comcast account number online. @user_92c808 Did you see the last post from @user_793642 in this thread: "I was having the same problem & got the solution from tech support last night. I guess they hope I will give up. You can contact our Xfinity Mobile support center via any of the following methods: SMS Text Message: 1 (888) 936-4968 Phone: 1 (888) 936-4968 Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile 0 However: A scammer who gets your personal information could move your mobile number to another carrier. We arent waiting on a credit to our account. Please remember, the amount of time it takes for your information to appear varies based on the type and terms of the specific promotional offer. Use xFi to manage and troubleshoot your Internet service. Ive had the same issue with trying to add a 6th line. The phone system makes it difficult to speak to an actual person and the bots are no help at all. I'm truly sorry to hear of this experience. You can also say "my account" into your Xfinity Voice Remote to see it on your X1 TV Box. You can set up Number Lock for free to protect your mobile number from an unauthorized move. Provide this PIN to the new carrier to port your number. Oh, no! It's also the ID that user will use to log in. But I went back the next & the Xfinity ID appeared. within the next 2-4 weeks, and we'll update the status when it ships.". EwgjMiss information runs rampant in their service department. I got the same problem. I called again on 1/3 and the bot said there was no record of that ticket. On November 20th XM sent me an email saying that I now qualified for 7 lines. For strictly email access and streaming access, you can create a user profile as a Viewer, and no third-party email or phone number will be required. Edit: I got a callback after about 50 minutes and was told the rebates were approved on 12/29 and went into processing this week.

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