xfinity says device is paused but it's not

If you can change it, the Xfinity app will stop saying it's paused and you'll be able to browse normally again. Copyright 2023 SixtySearch - by gruchow. Remove Devices From xFi To remove any device from the Devices Not Connected list: My laptop, which I am using ot make this post, is unpaused and working via ethernet whereas i cannot even connect to my internet from my phone. Please send us a PM with your first and last name, as well as house numbers to your service address. While some Android users can change their MAC address to bypass Xfinity pause, this process is complex and can potentially void the warranty of the device. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I have this issue as well. I set it to pause until I unpaused it. To pause all devices on a single profile, click the Pause All Devices button. To send a "Direct Message" to Xfinity Support: Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". I paused all of my devices, but now when I go to unpause it shows 0 devices. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. That is a very good question, and no, it shouldn't. My iPad was paused and now will not regain connection to the home network. There are several ways to bypass Xfinity Wi-Fi pause. I am having the same issue. When attempting to access the Internet on a paused device, the user will see the device's default message that the site cannot be reached or that it is not connected to the Internet. You can use one or more Xfinity IDs to manage your service. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Wait a. Have you tried changing the password yet to your internet connection, if not try that and see if that disconnects those devices. Click the "New message" (pencil and paper) icon. Whats the issue?? In addition to choosing a time, you can also select what days the pause applies to. If it is on a different profile, tap the profile you want to unpause. Are you able to determine if the paused devices are connecting to your xFi Gateway network (the one that should be paused), or are they connecting to a different network? The feature is now working with the new modem. But we have never experienced disruptions with comcast, seems coincidental that its getting upset now. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message This is VERY frustrating. Locked post. Also if we are sending you a new modem please let us know if that helped correct the issue. There, you will need to enter a random eight-digit value. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Changing your MAC address is also a good way to bypass the Xfinity Wi-Fi pause. by madferitkakha Can't access wifi from my laptop - Says Device is paused So, when I try to connect to my wifi from my laptop, it says- action needed. Thank you for reaching out to the Digital Care Team. Called customer service, no help. I private messaged a technician as requested, and never heard back. Just as of this week it shows things as paused yet the devices freely connect to our network. Is there any reason xfinity would automatically pause my device? After that, youll need to connect to the VPN server. Thank you! I am also having this issue. My Xfinity app shows the devices connected, not paused, and getting good speed. No idea how but I think I figured it out. Once you have completed these steps, you will be able to use the Xfinity network again. If you use Comcast, you should expect to be thwarted from watching your favorite streaming sites. I dont see an SD card slot on the Xi5-P (small wireless box). Like Follow 2 Grayed-out device: The device is not currently connected to your home network. If you disconnect their device(s) at the assigned Pause time, they should not be able to reconnect until the assigned wakeup time on those devices. Please send me your Xfinity account number and full name inside a private message. ThePausefunction only pauses WiFi access on your home network and does not impact access to using cellular data, a public Xfinity WiFi hotspot (both XFINITY and xfinitywifi, which you cannot disable) or other available WiFi networks. If you are experiencing issues with the feature, you can remove the device from xFi by selecting the "Forget Device" option and reconnecting to the network. Each person can have multiple scheduled pauses per day, up to a total of 30. Click the "New message" (pencil and paper) icon. In addition, you can select a range of days for the pause. The pause function only pauses WiFi access on your home network and does not impact access to using cellular data, a public Xfinity WiFi hotspot or other available WiFi networks. I pause all my devices at night so everything is paused under my home profile but the devices are still able to get WiFi. Let me know if you have any questions. If needed, we will invite you to message us directly. A manual unpause then pause helped with some but not all devices. Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Hello@user_6d5a00 I would be happy to help you unpause your phone. Having two teenagers of my own, I love using this feature to help keep their sleep schedules a little closer to on track during the school week. The "Xfinity Support" graphic replaces the "To:" line. Does anyone have an answer? I am using xFi to control the amount of time my children are using their devices. Cannot even browse aything. The MAC address is the unique address your device uses to log into your home network. A XFI rep on the phone said they would send a new router, but maybe this situation has an internal cause and effect? Select "Xfinity Support" from that list, - An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. In order to do this, go to xfinity.com and log in as an admin. Or get the message you're connected to wifi xyz connected without internet. Set up and personalize your WiFi, assign user profiles, and get help improving. Device paused My main computer seems to be paused by xfinity, without my doing. You can change the active time on your device as well as manage the IP address. If the device is pause, it SHOULD BE PAUSED. To resolve this issue, use VPN software. Hi there,@dslloyd69. Tap Assign Device A list will appear showing all of your connected devices - pick the ones you want your children to have access to and select Apply when finished You have successfully created. The device will have the pause icon shown in the xFi app but the hours of online activity continue to tic up and they are still . Let's take a look at your services and TV box here. All you need to do is reach in the back of the box to pull out the power cord and shut it off. Privacy Policy. How can it be so difficult? It wont be able to visit websites. First, try changing your MAC address. I hope you're having a good weekend! I have been using this app and the pause-type scheduling for years. The MAC address is the unique address your device uses to log into your home network. However, this process is not foolproof and it may not work for you. If youre not sure how to do this, you can contact Xfinity and ask them for instructions. Please send me a Direct Message message so that I can gather some account details. First, try changing your MAC address. The Technitium Mac Address Changer can hide your MAC address, so that home network devices wont recognize your computer. It was definitely showing the device had been used even though it was on pause.Perhaps temporarily changing the password? Can you please send us a DM. 1 Message Thursday, May 21st, 2020 1:00 PM Closed This Device is PAUSED, I have been w/ you guys since 04/28/2020, I have had NOTHING but trouble bc No ONE can fix my issue.I call at least twice a day not speaking w/ a Human..Ive spoken with SEVERAL agents and still to no avail w/ the issue. Hello! Select "Xfinity Support" from that list, - An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. Navigate to the People section to see which devices are connected to your Wi-Fi network. When I refer to my xFi, none of my devices show pause nor do I manually pause any of my devices; they all typically show online. When youre trying to connect to the internet, you may be greeted with a message saying that your device has been paused. The best way to bypass Xfinity pause is to use a VPN. Hi there! If you don't, follow these steps: Connect to a WiFi network. For more information, please see our Frustratingly, I'm paused on all of my devices. It can be difficult to know when an individual device is Paused, so we've added a Pause badge on the home screen at the top right to help. I am sorry to hear you are experiencing this issue and this is not the experience we want you to have as a valued member of the Xfinity family. I am experiencing the same issue, I need assistance getting this corrected. I wanted to follow up on this and let you all know that we may need to open a request for you, if the issue with pausing devices is still continuing. Are you able to go see the device and make sure it's paused? Thanks for being part of the Comcast family, and have a wonderful day. The 3rd level team suggested that I uninstall the app and then reinstall. This will allow you to unpause the device and port-forward the connection. Device Says Paused, Is Not My laptop tells me it's paused every time I connect to wifi, but in the Xfinity app it says it is unpaused and fully connected. Now all of a sudden its completely ineffective. To pause a device: Select the device from Connect. I've reset the modem, factory reset it, changed . Select Unpause Device To unpause a profile: In the xFi app, open the People tab. Can you send us a direct message with your first and last name and address to get started? Access to local network devices (like printers) and connections that use cellular data or other WiFi networks won't be paused. In my case, it's cell phones that appear to ignore the pause feature altogether, even tested it out on my own phone and I had a connection just fine. If it is paused then the device should not have access to the internet. This can be helpful if you want your child to go to bed early. You can choose to pause the internet connection for a certain amount of time or indefinitely. This prevents any malicious activity that may happen while using your VPN. @user_1d998e, I have the same problem and I don't get any help from them. I use my laptop to work from home which is currently impossible with this issue. You can also access the People feature to group connected devices by people. This will prevent your devices from knowing the devices default MAC address and allow you to continue using your internet connection. The "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. Gray pause symbol: The device is currently paused and cannot access your home network. Bottom line is still says Pause not available. Same issue with me. Xfinity App Device randomly gets paused. A few days ago I manually paused one of the devices on my home network. The Xfinity app also has a feature called Wi-Fi pause, which allows parents to manage their childrens downtime. If you have questions about our forum guidelines, you can find our guidelines here - https://comca.st/3STH4SP, Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". Third, you can also spoof the pause button to bypass Xfinity Wi-Fi pause. Instead, type "Xfinity Support" there, - As you are typing a drop-down list appears. So when they are connecting they are jumping on a new ip and sometimes its a ip that is akrwady taken so then we continuously get dropped from wifi. I am having the same issue. We have at least 15 devices scheduled at this point. The Xfinity app is available for Android or Apple. Let me ask this question does a paused device still have access to the Xfinity open Wi-Fi? Thank you for reaching out on our community forum. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. I scheduled my childrens' devices to be paused from 12 am - 7 am, and although the Xfinity app shows they're paused, they are indeed not! But clearly something is still wrong, I am having similar issues to those described by Roxdaniel (devices paused by still connecting). That said, I can understand your concerns about seeing devices connected after the Pause time has passed. Have you had resolution with this issue yet, or are they still working on it? I can pause them but each device is still connecting. No, Comcast I'm not asking you to parent my children for me, but the feature was really great, and can it please be looked into? - As you are typing a drop-down list appears. Question Some VPNs also have a kill switch that shuts off internet traffic in the event the VPN connection is lost. Power cycled the router and changed the router password. Select the device that you want to unpause from the list. Open Network and Internet Settings. Please let me know if you would like assistance with that! I have the same problem even if you manually unpause and pause still my son's device is connected and has the internet playing Roblox. Nothing has worked. I'm sorry to hear you're having issues with your network controls, but you have definitely come to the right place for assistance. If that does not resolve the issue, please try restarting your gateway by pulling the power cord from the wall (not the back of the gateway), waiting 60 seconds, then plugging it back in. The pause feature is available in the Family Wi-Fi app. Another way to prevent Xfinity from detecting VPN software is to disable your devices internet connection. If you do not see the device you want to unpause, you may need to open the admin tool. Can you please send our team a direct message with your full name and full address? And sometimes the devices say they are paused in the app, but the devices are NOT paused. Then, suddenly, the device lost all internet access and I started getting web pages telling me that my device was paused by Xfinity. Pausing a device blocks it from accessing the Internet when connected to your home network. As a side note, the xfinitywifi Hotspot is disabled, so they aren't accessing the internet through that. On our XFI app, we can see the devices in various states of paused and un-paused and we do not pause any of our devices. You can also pause the internet connection for individual devices or an entire profile. Again go back to the app, no devices paused. Click the "Direct Messaging chat" icon. If you want to keep a track of how much time you spend online each day, you can use the pause function to set the maximum time your device can be online. Using the Xfinity app, you can personalize your device and change its settings. I hate to hear this has been your experience and would love to investigate this for you! Thank you for sending a DM, I look forward to working with you there. Greetings, @lissy32! On our XFI app, we can see the devices in various states of paused and un-paused and we do not .

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