doheny's customer service

They just keep telling me to reorder, then it gor flagged for suspicious activity, but they told me to reorder again. I still have not received the vacuum. Your reviews contribute to a more transparent market and improve the reliability of companies. This bright LED pool light uses a powerful magnetic base that attaches to your above ground, steel wall pool. The company offers 14 money-back guarantees for all its products, shipping and same day or next day delivery. Maintenance accessories such as $4559 - $13039. Doheny's is Great! volumes/ the type of customer you get, will allow your day to go slow or fast. as per fed ex it has not been shipped yet. Nothing. Pump bought to replace Hayward Super pump that had been in service 20 years. I ordered a Navigator Pro Pool Cleaner 5/31, cost $379. Made from durable materials with a non-slip surface and available in 6, 8 or 10 foot length, this versatile board is just what you are looking for. We have been chlorine perfectionists for 54 years! Assist . . Ordered the pump Thu at 230pm and received it Sat 930am Fedex. They left me hanging with a brand new defective Hayward valve. I want to apologize it was the year 2020 and everything changed. Tried to order a solar heating system last year late in the season and they were out of stock so I ordered them early this year (5/20/23).Qty 1 - Sku#6947 Collector Kit 5ft x 20ftQty 1 - Sku#6862 Above Ground Roof/Rack Mounting kitQty 1 - Sku#6767 2-Way Diverter ValveI had to build a rack so it took me until 6/26 to get everything built/plumed up and hooked up.Turned it on and the valve leaks.Called up on 6/26 to explain and these a$$holes had the balls to tell me that the valve has a 30 day warranty and I would need to buy a new one. Your IP: Losing weight is always a challenge. Sign in to create your job alert for Customer Service Specialist jobs in Pleasant Prairie, WI. Then after following all their instructions for refunds (while item s still under their warranty), but of course, damage s not covered under their policy.After two different purchases, I've learned my lesson. they honestly don't care about their customer and their customer service is very bad. 3 reviews. Hello, I received the wrong product. After all, without pool slides, ladders, diving boards, toys, games, accent lighting, pool fences and pool floats, your swimming pool is just plain water. Customer Service. So again, you are doubly charged for up to 48 hrs. Emailed and was told I would receive a new shipping number, did not happen. JavaScript seems to be disabled in your browser. The filters did not arrive. Really fast and accurate service. The customer service person did not want to listen to anything I said, very blunt and unprofessional. Pool products suppliers should ensure their products are qualitative and do not deface the pool. As of 6/13 I have not received a cancelation notice or a refund. It was also a Great Price compared to others. Storage solutions and safety solutions like Equipment sitting in the box waiting to be installed. Pleasant Prairie, WI, Join to apply for the Customer Service Specialist role at Doheny's LLC. 2023 Trustpilot, Inc. All rights reserved. There is still no shipment tracking information, so as of this writing it has not shipped, should not have been charged to my card and there is no reason for there not to be a simple cancellation and refund. Assisting customers in ensuring that their orders prior to custom creation are accurate and correct to accommodate their needs. We put the liner in April 21 and it looked good. When it came, I only had the filter. " I ordered an 18" pool liner on March 30, 2022. Renting a car is not always easy. If you email, it takes multiple days to get responses and when you do get a response, it is robotic and scripted. Four days after that request and theyre still radio silent. We have ordered products from Dohenys a couple of times with absolutely no wait times or problems! Bruce Gelle. Local store employees are quick to take your money, but when you ask a technical question ,they freeze up. Your job seeking activity is only visible to you. We are sorry to hear that you experienced a negative interaction with our company. Very limited instructions. I check my credit card statement online and had two billings. Accessibility. I see this has happened to other people in their reviews. The guy had to have done something wrong. Still not sure about exactly what you need? Hope its right. This order I wait 2 weeks and nothing, I call 5/14 and got a run around from someone that was hard to even understand. Cancellation requests must be called in to our Customer Care team, please take down the representative's name at the time of the request. It's heavy duty bubble wrap. At the time of purchase I was given a 6/7 delivery date. You can email the site owner to let them know you were blocked. We use dedicated people and clever technology to safeguard our platform. NOT READING ANY CHLORINE!!!! When I called about my error, I told her I was planning to buy the item I actually wanted from them. I was very clear in describing I had a metal tube frame pool and counted on the rep of a pool supply store to have knowledge of what I was needing. They left me hanging with a brand new defective Hayward valve. Jonathan claimed they sent what I ordered. Long story short, My husband ordered a liner and stairs for our above ground pool on 3/30/21. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I would give them zero stars if that was an option!! I wound up having to purchaseo-rings myself just to get it to stop leaking. We do have a shipping charge of only $9.99 for orders under $100.00. The refund was denied because I installed product on my filter when I discovered it leaked. Get to know the best shop place your (online) order. Fair pricing. I then emailed and received a reply that Dohenys was looking into it with FedEx and instructions to call on June 9 if I did not hear from them. Our volume discounts guarantee the absolute lowest prices on all of our products. This would be my first time ordering from this company and I can say Im 100% satisfied with everything! I will never buy even a stick of gum from a so called family owned business!!!!! Customer service in the purchasing process is great, but unfortunately, Doheny's just does not stand by the products sold. I call the company to speak to a knowledgeable person. 2023 Trustpilot, Inc. All rights reserved. We strive to provide quality products at affordable prices while also helping to inform. Opened pool and pump continuously overheats. I made another call to correct this issue. This not only covers our brand name chemicals, but also our most popular swimming pool supplies. JavaScript seems to be disabled in your browser. Normal insurance companies don Finding the love of your life online, is that possible? And their customer service supervisor (from out of the country) will hang up on you because they dont know what to say about their presumably, uneducated, accounting policy administrators mishandling. I've been told to allow 24-48 hours for an answer from their vendor twice now. The customer service is outstanding. Today, May 3, Kim at Slimline, 'finally' told me \"we only cover tears at the seam\". Personalize your pool area with Dohenys huge selection of pool accessories for inground and above ground pools. Your browser does not support embedded videos. They can't do anything for me.I'm done with Doheny and will never buy anything from them again. Messaged all day today with no response! Need to find a different location? Make your pool perfect with pool equipment and supplies from Doheny's. Read honest online reviews here from others who have purchased and used products from Doheny's before and get to learn from their experiences. Other than that, my order was great with quick delivery. I have used only Doheny's for all my pool needs for several years now. Find out how we combat fake reviews. You have the power to create the look you want for your swimming pool. Free Next Day Delivery on 1000's of Items. Make your pool perfect with pool equipment and supplies from Doheny's. Quality Pool Supplies: Doheny's has been chlorine perfectionists for over 50 years and it shows in our premium-grade 3 inch chlorine tablets ; Additional Details . Made getting our chemicals and new cover too easy! But YOU CANT. Dohenys Pool Supplies Fast has Free Shipping on orders over $100! After verification, the difference will be promptly refunded. I was shipping from Doheny's ( it showed Pleatco as the store). I not only can no longer consider Doheny's for our pool needs, but also need to highly recommend purchasing from a more reputable company for higher cost pool items. The product comes with an 8 year warranty, so hopefully it stands up better than other products used before. Reply from Pool Supplies Superstore. Choose from noodles, rockers, islands, foam mats, flamingos and more! Heaters never go bad out of the box. Extremely dissatisfied!! I told her no I was still looking at other places. We will even guarantee our Low Price for 30 days after your purchase. Doheny's has a complete array of great products, fair prices and always delivers as promised. We also ensure all reviews are published without moderation. The total cost was just shy of $7000.00. The same company who could not ship the product I ordered directly from them for more than 8 days. Extensive inventory, fully-stocked regional warehouses, friendly customer care operators, popular products and equipment from name brand suppliers, free and fast shipping, a money-back guarantee, and a long-term commitment to customer satisfaction since 1967 are the signatures of Doheny's Pool Supplies Fast. You can unsubscribe from these emails at any time. Fast is not important as sending the correct pump!!! We have had 4 weeks of cloudy skies and the Canadian wildfires. It helps to keep the pool cleaner. winter accessories at the lowest prices anywhere. So for 24-48 hrs you will have 2 charges and you are unable to use that extra (temporaryauthorization confirmation) amount from your funds until they release it back into your account. I paid for the more expensive one, thinking it would last longer. Doheny's is a registered trademark of Doheny Enterprises, Inc. All other registered trademarks belong to other owners and their appearance here does not indicate their approval or endorsement of Doheny's formerly at WaterWarehouse.com, our pool supply store is now online at Doheny.com., Free Next Day Delivery applies to qualified products only and varies by region. No doubt I will purchase from them in future! Find out how we combat fake reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Never received an email of the order. When it comes to your pet's health, surely you would like to choose a high-quality brand or vet. Called today (11th business day) and was told the vendor hadn't issued credit. Prices are subject to change without notice. All major brands are in-stock. Verification can help ensure real people write reviews about real companies. Would you recommend the retailer? Mind you, they could locate my name, phone number and address in the files but no order. Complete waste of money for something that didn't last 6 months in the WINTER. Were pool people and we want you to be happy with your purchase. We are very happy, and recommend Doheny's. Dohenys amazing assortment of pool accessories is your go-to resource for all of your swimming pool extras. Bought a pool cover from this company at the end of the summer last year 2022 and 6 months later the entire pool cover is ripping, disintegrating, and the bubbles are flaking and breaking off into the pool. We need your email address to verify that your review is genuine. Read independent reviews, consumer experiences, feedback and complaints right here! Reviewed in the United States on May 10, 2023. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. From our family to yours, we here at Doheny's have been serving households around the country since 1967. A chlorine tablets hardness, density and solubility greatly affects the chlorine release rate and is dependent upon the heat and pressure used during tablet formation. What happened to customer satisfaction. Pump I ordered was bad according to the electrician installing it. Business Details Additional Information Doheny's, LLC View full profile This is a multi-location business. Do you want a steady direction while considering specific applications to download? Pretty simple, he didn't seem to comprehend the issue, he only kept repeating information from his order screen. 1) their pricing was better than almost everyone else and 2) I received the item in 2 days. Ordered a diving board listed as "in-stock" with arrival expected in 3-10 days. We have thousands of items eligible for next day shipping! I wonder if the reviews on the website are even real at this point in my experience. I contacted them on 6/12, immediately after delivery. I reached out to document the issue in case it leaked when installed. Twice I've written reviews, twice they comment to get ahold of them regarding it. Mar 2016 - Present7 years 4 months. 1 review. We stopped the water and called Doheny. The worst customer service imaginable. Carolyn Cox. I purchased a Hayward pool pump. I will not order another product from this company again. I reached out to seller and they are making up for the broken pieces. How was your experience? No problem on ordering and they kept me in the know about delivery. To claim you must submit a piece of the failed liner. I purchased a replacement from Doheney's and it started to come apart in 1 season. Yes, I will come back and order more. I will NEVER order from this company again. Their 1 800 number is disconnected, I have left several messages via chat room (no one is ever there). Upon installation of all of the above, it was discovered after the install people left that the heater did not work. To address these issues please call Customer Care at 1-800-574-7665. The board is available in 6 or 8 foot length and comes in 3 colors. I've been in contact with customer service. Our original solar cover (different brand) lasted 5+ years without issue, but did eventually start to tear in spots that had the most stress over those 5 seasons (which we only use about 4 months a year). With multi-colored lights and adjustable water height, this fountain runs off of the power of your pool pump and gives your evenings at the pool a little bit of magic. Order # 1001684758 20 hours since I submitted this review and it is still not on the site. We keep our pool covered in the winter, and this net allowed us to uncover the pool to heat the water without all the leaves going into the pool. How does my information appear but not the order??? I was directed to call Hayward since it was delivered more than 10 days ago. The picture online is of the COMPLETE system, not just the filter. And wait for the refund to happen (I paid with PayPal, so this could take a while). Called back 2 times to see where my delivery was, was told the 1st time it would arrive next day. Please reach out to us via email at customercare@doheny.com or by phone at 800-574-7665 so that we may assist you in resolving this. Date of experience: May 23, 2023 AJ ALBERT J SCIALPI Ordered chlorine tablets, shock and algicide to open our pool. Called again 1 week later, put on hold for a very long time, no idea where the part was, asked for my money back, they couldn't do that because miraculously it was shipped. Cloudflare Ray ID: 7de3c8263ba94307 Yesterday after TWO hrs on the phone, I decided to hang up and purchase Alkalinity up for half the price at another pool supply company near my home. UMMMMM, so your defective product that I am just filling up water and got a hole it from filling it up, you will not cover?\" I am LIVID and if you are smart DO NOT BUY A LINER FROM THEM.". Doheny's LLC. I ordered (2) 25lb buckets of PH up but Dohenys charged me for (4) 25lb buckets when I called they claimed I placed 1 order as a guest and 1 order on my account why would I order as a guest if I had an account? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Never received that either. US. | A family company established in 1967 . Contact Information 10411 80th Ave Pleasant Prairie, WI 53158-2811 Get Directions Visit Website (800) 372-1325 Average of 7 Customer Reviews Customer Complaints 34 complaints closed in last 3. I told them that's crazy, after 1 more customer service rep and 2 managers the price per label went down to $18.00 per label for their error! (I got a call center in India or Pakistan.) To prove it, if you find a lower total delivered price by a licensed and authorized pool supply catalog or website (excludes auctions), we will refund you the difference. Leave this blank if you'd like to publish your review anonymously. It has completely fallen apart! We will even guarantee our Low Price for 30 days after your purchase. I called again the next day and was told the agent did infact send me the correct clips and I wanted to return them I would be responsible for costs. Our volume discounts guarantee the absolute lowest prices on all of our products. If you know what you want to order online, never call customer service.

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